iPhone app and sign-in
Include the app version, iOS version, sign-in method, and the step where the problem occurred. Never send a password or authentication code.
Customer support
How can we help?
Get help with the HalalSignalz iPhone app, account access, notifications, or subscription recognition.
Email support@halalsignalz.comSubscription access
For an App Store purchase, try Restore App Store Purchases in Account first. Web subscriptions remain managed by the provider used to purchase them.
Privacy and account deletion
The iPhone app includes Delete Account under Account. You can also contact support for privacy questions or help accessing that control.
Common support questions
Most requests fall into one of these. Checking the matching answer first is usually faster than waiting on a reply.
How do I contact HalalSignalz support?
Email support@halalsignalz.com from the address on your account. Include the plan you are on, the device and app version if the issue is on iPhone, and the exact step where the problem happened. Never include a password, one-time code, or card number in an email — support will never ask for them.
My subscription is not showing as active. What should I check first?
If you purchased through the App Store, open Account in the iPhone app and use Restore App Store Purchases — that re-reads the receipt from Apple and re-links entitlement to your account. If you purchased on the web, make sure you are signed in with the same email you used at checkout. Web and App Store purchases are recognised separately, so signing in with a second email is the most common cause of missing access.
How do I cancel or change my plan?
A subscription is cancelled with the provider that took the payment. App Store subscriptions are cancelled in iOS Settings under your Apple Account subscriptions. Web subscriptions are cancelled through the billing portal linked from your account. Cancelling stops the next renewal; access continues until the end of the paid period.
Why am I not receiving signal notifications or emails?
Check that notifications are enabled for HalalSignalz in iOS Settings, that your plan covers the asset class you are expecting alerts for, and that daily emails are not landing in a spam or promotions folder. Adding the sending address to your contacts usually fixes ongoing filtering.
How do I delete my account and data?
The iPhone app includes Delete Account under Account. Deleting removes the account and its associated personal data. If you cannot reach that control, email support and the deletion can be handled for you. Deleting an account does not by itself cancel an App Store subscription — cancel that in iOS Settings as well.
What can support help with, and what is out of scope?
Email support@halalsignalz.com for billing errors, duplicate charges, access problems, cancellation help, or outage credit requests. Support cannot provide personalised investment, tax, or religious advice, and cannot place, size, or manage trades — HalalSignalz is research and alerting software, not a broker, custodian, fund, or advisory service. Screening questions about a specific ticker are best answered by that ticker's dated passlist page and the methodology page.